FREQUENTLY ASKED QUESTIONS


   ORDER

  CAN I PLACE MY ORDER BY PHONE OR MAIL?

   Unfortunately, we do not take orders over the phone or by mail for the current moment.

  CAN I ADD, MODIFY, OR CANCEL MY ORDER?

  We are unable to add, modify or cancel an order once it is submitted.

  WHAT IF AN ITEM IS SOLD OUT?

  You may keep checking back on our website to see if we have restocked the desired items.

  WHY DO I KEEP GETTING AN ERROR MESSAGE?

  If you are receiving an error message, there may be a problem with your credit card information, shipping or billing address.Please revise your information carefully for typos or try reformatting your

  address,such as putting on apartment numbers or unit numbers, or noting what the apartment complex is called. If you are receiving an error message after reviewing all your information, make sure  

  you are using the atest version of your web browser.

  MY ORDER STATUS KEEPS SAYING “FAILED TRANSACTION”?

  If you have received a FAILED transaction, it means you entered incorrect information. Please revise all your information again before you submit.If you are still receiving an error message after

  revising your information, make sure you are using the latest version of your web browser.Once your transaction status says “approved”, your transaction was authorized. If you are still having trouble,

  please contact cs@karamyco.com.

 

  PAYMENTS

  All purchase orders must be paid in full by credit card prior to shipping. We only accept payments via VISA, MASTERCARD and Paypal.

 

  ORDER STATUS

  WHY WAS I CHARGED MORE THAN ONCE?

   Your credit card should only be charged once after your order ships. If you place an order, you will see a pending authorization on your bank account.

   Please only click the “Submit” button once to avoid multiple transactions.

  HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

   Orders will ship within 2 business days of purchase. Shipping times vary due to availability of merchandise.We will contact you directly if your merchandise is on backorder and notify when you can

   expect yourpackage.

 

  SHIPPING

  HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?

  Once your order is shipped, you will receive a USPS tracking number so that you can track your order.If you have not received a tracking number within 48 hours after you receive yourorder confirmation,

   please contact  cs@karamyco.com.

    WHAT KIND OF SHIPPING METHODS DO YOU DO?

   We only ships with United States Postal Service.